DOT CUSTOM COSPLAY — Return and Refund Policy

Last updated: [ 29/10/2026 ]

At DOT CUSTOM COSPLAY, we aim to provide carefully crafted cosplay costumes and a smooth shopping experience. Please read our return and refund conditions before placing an order.

1. Return Window

Eligible non-custom items may be returned within 7 calendar days of delivery. Customers must contact us within this period to request a return.

Items must be unused, unworn, unwashed, undamaged, and returned with their original tags and packaging.

2. Change-of-Mind Returns

We accept change-of-mind return requests for eligible non-custom items within the 7-day return window, subject to the conditions above.

Custom-made and personalized cosplay costumes are not eligible for change-of-mind returns or refunds, except where required by applicable law.

3. Custom-Made Costumes

Custom costumes are created using customer-provided measurements, references, and design requirements. Because these products are personalized, change-of-mind refunds are not available once the applicable custom-order conditions have taken effect.

This restriction does not remove any rights you may have if an item is defective, damaged, incorrectly supplied, or materially different from the agreed specifications.

4. Damaged, Defective, or Incorrect Items

Please report any damaged, defective, or incorrectly supplied item within 2 calendar days of delivery.

Email dotcustomcosplay3@gmail.com with:

• Your order number.

• A description of the issue.

• Clear photographs showing the item and the problem.

We will review your request and determine an appropriate resolution, such as a repair, replacement, or refund, as applicable.

The two-day reporting period does not limit any mandatory rights available under applicable law.

5. Return Shipping Costs

The customer is responsible for return shipping costs for eligible change-of-mind returns.

If an item is defective, damaged, incorrectly supplied, or otherwise requires a remedy under applicable law, return shipping costs will be handled in accordance with the circumstances and applicable legal requirements.

6. Order Cancellations

Customers may request cancellation within 24 hours of placing their order.

Cancellation requests must be emailed to dotcustomcosplay3@gmail.com with the order number. A cancellation is not confirmed until we respond.

Because custom orders require advance payment and production planning, cancellation requests submitted after 24 hours may not be accepted, subject to applicable law and the circumstances of the order.

7. Refund Processing

Once a return has been received and inspected, or a refund has otherwise been approved, we aim to initiate the refund within 1–2 business days.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

8. How to Request a Return

Email dotcustomcosplay3@gmail.com with your order number, reason for the request, and any supporting photographs.

Please wait for return instructions before sending an item back.

9. Contact

DOT CUSTOM COSPLAY
Email: dotcustomcosplay3@gmail.com
Phone/WhatsApp: +92 307 9436440

We will handle requests in accordance with this policy and applicable consumer protection laws.