Questions, answered.

Send your character reference, measurements and requirements. We review everything, confirm materials, price and timeline with you, and only start production once you approve.

Yes. Choose Custom as your size on any piece and enter your measurements, or include them with a commission request.

Yes. Describe your colour or fabric preference in the special request box. We confirm the final material with you before cutting.

Yes — the more angles the better. Front, back, side and close-ups of trims help us get the details right.

We review your request first and send you a quote. Payment is only taken once you approve the design, price and timeline.

We ship internationally with a tracked courier. If you are unsure whether we deliver to your country, message us before ordering.

Each piece is made after you order, so there are two parts: production (confirmed in your quote, depending on the complexity of the piece) and delivery, which usually takes 5–12 business days after dispatch depending on your country.

Shipping is calculated by destination and parcel weight and is shown before you pay — no surprises at checkout.

Import duties and taxes are set by your country and are paid by the customer on arrival. We declare every parcel accurately.

As soon as your piece is dispatched you will receive a tracking number by email.

Add your event date in the special request box. We will tell you honestly whether it is possible before you pay.

Yes — for a full refund any time before production starts. Once fabric has been cut, the order can no longer be cancelled because the piece is being made for you.

Because every garment is made to order, we don’t accept returns for change of mind, a different size choice or a change of plans.

Contact us within 7 days of delivery with photos. If there is a construction fault, or it doesn’t match your approved measurements or design, we will repair it, remake it or refund you.

Please photograph the parcel and garment and contact us within 48 hours of delivery so we can open a claim with the courier and put it right.

If we made it to your approved measurements, we can advise on alterations. If the error is ours, we will alter or remake it at no cost.

Approved refunds are sent to your original payment method within 7–10 business days. Your bank may take a few extra days to show it.